Refund Policy

Free trial

Every plan includes a 14-day free trial, and no card is required to start one. You won't be charged anything until you decide to add a payment method and continue past the trial.

Cancelling a subscription

You can cancel at any time from your billing settings. Your account stays fully active until the end of the billing period you've already paid for — we don't cut off access early when you cancel. After that, your access is paused, but nothing is deleted: reactivate anytime and your locations, review history, and feedback are exactly as you left them.

Refunds

Because the trial gives you a full 14 days to evaluate Ratingopia before any card is charged, we don't offer refunds for partial billing periods by default. If something went wrong on our end — a billing error, a duplicate charge, or a service issue that genuinely prevented you from using the product — email us and we'll make it right.

How to request one

Email hello@ratingopia.com with your account email and a short description of the issue. We aim to respond within 2 business days.